1. Who We Are
Retail Line HR (retailline.in) is a workforce, attendance, and payroll management software developed and operated by Webcrafts Tech, based in Bikaner, Rajasthan, India.
This Privacy Policy explains how we collect, use, and handle information you provide through the retailline.in marketing website. For information about data handled within the Retail Line HR application at crm.retailline.in, please contact us separately as that service has its own data handling practices.
2. Data We Collect on retailline.in
2.1 Enquiry / Lead Form
When you submit the contact or enquiry form on this website, we collect:
- Your name
- Your phone number or WhatsApp number
- Your email address (if provided)
- Business name or description (if provided)
- Your message or enquiry
This data is submitted voluntarily by you when you request product information, a demo, or support.
2.2 WhatsApp Contact
If you contact us via WhatsApp through a link on this website, your WhatsApp profile name and message content are visible to us through the WhatsApp application. We use this information to respond to your enquiry. WhatsApp's own privacy policy applies to data processed by WhatsApp Inc.
2.3 Server Logs
Our web server may automatically log standard technical data such as IP addresses, browser type, and pages accessed. This data is used for security and performance monitoring and is not linked to your identity.
3. How We Use Your Data
We use the data we collect for the following purposes only:
- To respond to your enquiry about Retail Line HR
- To share product information relevant to your enquiry
- To follow up on your interest in a free trial or demonstration
- To provide customer support when you contact us
We do not use your data for automated decision-making, profiling, or advertising. We do not send unsolicited marketing emails. We do not sell, rent, or trade your personal data to any third party.
4. Data Storage and Security
Enquiry data submitted through the website form is stored on our backend servers. Access to this data is restricted to the Webcrafts Tech team handling product enquiries and support.
We take reasonable technical measures to protect data from unauthorized access. We will notify affected parties in the event of a data breach that poses a risk of harm.
If you would like your enquiry data deleted, please email us at support@webcraftstech.in with a deletion request and we will process it promptly.
5. Third-Party Services
This website does not load third-party advertising scripts, social media tracking pixels, or analytics services beyond what is described above.
WhatsApp links on this website direct you to WhatsApp Inc.'s messaging service. WhatsApp's own privacy policy governs your interaction with that service.
The Retail Line HR application at crm.retailline.in is a separate service. If you sign up there, the data handling within that application is governed by the terms and conditions of that service.
6. Your Rights
You have the right to:
- Know what personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data from our systems
- Withdraw consent for us to contact you
To exercise any of these rights, contact us at support@webcraftstech.in or on WhatsApp at +91 9610022011. We will respond within a reasonable time.
8. Children's Privacy
Retail Line HR is a business software product intended for use by adults in professional contexts. We do not knowingly collect personal data from children under 18 years of age. If you believe a child has submitted data through this website, please contact us and we will delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "last updated" date at the top of this page will reflect any changes. Continued use of this website after changes constitutes acceptance of the updated policy. For significant changes, we may notify active users by email if contact details are available.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Webcrafts Tech
F06, Shiv Valley, Bikaner, Rajasthan – 334001, India
Email: support@webcraftstech.in
WhatsApp: +91 9610022011